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Market Research Analyst (MRA)

Alpha Iota BPO Sdn BhdKuala Lumpur, Malaysia

30+ days ago

Job description

Join Our Alpha Iota Family, Where Everyone Wins!

Exciting Work-from-Home Opportunities

Learning & Development Programs to Upskill Yourself

Lucrative Salary Package

Health and Wellness Perks & Benefits

Motivating and Supportive Teams

.....and lots more!

Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!

What would you be doing :

Customer Research : Assist the team by researching customer data to identify trends, patterns, and insights related to customer behaviour, usage patterns, and satisfaction levels across channels, platforms and touchpoints.

Customer Strategy : Assist the team in the development and implementation of customer experience strategies, processes, and best practices.

Service Solutions : Assist the team with designing service solutions from an end-users perspective to solve current experience gap and potential customer needs.

Team Collaboration : Collaborate with other departments to drive initiatives aimed at improving customer satisfaction and retention.

Identifying Opportunities : Assist the team with identifying opportunities for upsell and cross-sell to existing customers based on analysis of their usage and needs.

To be successful in this role, you will need to have :

About 1 to 2 years of experience in a customer-facing role, such as customer experience, account management, or customer support.

Strong analytical skills with experience in data analysis, reporting, and visualization tools (e.g., Excel, SQL, Tableau).

Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences.

Proven track record of driving customer satisfaction, retention, and growth.

Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.

Experience working with CRM systems (e.g., Salesforce) and customer success platforms is a plus.

Don't miss out on this exciting opportunity! Apply now at www.alphaiotabpo.com .

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Research Analyst • Kuala Lumpur, Malaysia

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