Field Service Engineer

Join to apply for the Field Service Engineer role at Accenture Southeast Asia .

Working Hours : 12X5 support with multiple shift and on‑call support.

Location : Cyberjaya & Kuala Lumpur.

Department : Field Services.

Reports To : Department Lead.

Job Summary

The Field Service Engineer is responsible for providing on-site technical support, maintenance, and repair services for a range of equipment and systems. This role involves traveling to customer sites, diagnosing and resolving technical issues, performing preventive maintenance, and ensuring customer satisfaction through excellent service.

Key Responsibilities

• Travel to customer sites to install, troubleshoot, and repair equipment and systems.
• Diagnose and resolve technical issues efficiently and effectively.
• Perform preventive maintenance to ensure optimal performance and longevity of equipment.
• Provide exceptional customer service by addressing customer concerns and ensuring their satisfaction.
• Communicate effectively with customers to explain technical issues and solutions.
• Train customers on the proper use and maintenance of equipment.
• Maintain accurate records of service activities, including work performed, parts used, and customer interactions.
• Generate service reports and update maintenance logs.Provide feedback to management on recurring issues and potential improvements.
• Adhere to all company and industry safety standards and protocols.
• Ensure all work complies with regulatory requirements and company policies.
• Maintain a clean and organized work environment at customer sites.
• Work closely with the technical support team and other departments to resolve complex issues.
• Communicate effectively with the Field Service Manager and other team members.
• Participate in regular training and development programs to stay updated on new products and technologies.

Qualifications

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology

Industries

Information Services

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