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Client Success Executive

Client Success Executive

EPS ConsultantsKuala Lumpur, Federal Territory of Kuala Lumpur, MY
30+ days ago
Job type
  • Quick Apply
Job description

As an Client Success Executive,

You will be responsible for retention, adoption, and expansion of our products & services

with assigned base of customers. Your main goal will be to act as a bridge between the

clients & internal cross-functional teams and ensure high-quality experience for our clients,

resulting with their satisfaction.

Your responsibilities will include,

  • Support overall relationship with a portfolio of clients, which includes

managing on- boarding, implementation, client retention, high levels of

customer satisfaction

  • Liaise with different internal stakeholders – Sales, Partnerships, Operations

    • and Development teams to ensure an exceptional client delivery experience

  • Communicate effectively with both internal and external senior-level

    • management tounderstand customer needs, maximize retention and growth, and

    communicate learnings

  • Maintain existing customer success metrics and data while looking for ways to

    • constantly optimize internal processes

  • Analyse and prepare reports for client reporting and internal management review
  • Recommend initiatives for increasing customer lifetime value. Identity and

    • recommend upsell or cross sell opportunities

  • Prepare activation collaterals for a smooth client implementation such as user guides, eDMs etc
  • Support in marketing activities (e.g coordinating events etc) when required

    • Requirements

    Skills which will enable you to be a strong performer in this role are,

  • You communicate clearly. You write well. You are precise and can explain things

    • over the phone, e-mail, chat or in person

  • You are pro-active. You have a “can-do” attitude. You take ownership of the tasks

    • and clients assigned to you

  • You are a team-player. You recognise that the quality, speed and accuracy of your

    • work impacts the work done by the rest of the team

  • You are creative and enjoy solving problems. You love to learn new things

    • everyday yet remain cool under pressure

  • You are interested in technology and innovation. You like the start-up culture and

    • can match up to the pace of work

  • You are a hustler. You are resourceful. You get the job done!
  • Min 2-4 yrs of experience in client success in  SAAS / HRMS / IT / Technology companies only

    • Benefits

  • Hybrid Wokring
  • Health insurance
  • Professional development
  • Performance Bonus
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    Client Executive • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY