Client Success Manager (MY)

Overview

ThoughtFull Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Client Success Manager (MY)

ThoughtFull Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

2 weeks ago Be among the first 25 applicants

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About ThoughtFull

ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere. ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporate clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team!

Job Description : Client Success Manager

What you will do :

• Build strong rapport with key client stakeholders and own the entire client lifecycle from successful onboarding, launch to ongoing relationship and engagement initiatives management, quarterly business reviews and driving business growth through renewals by increasing an account's annual recurring revenue and, in parallel, reducing risk of churn.
• Enhance client satisfaction and trust by boosting adoption, retention, and engagement through proactive monitoring and analysis of client data, providing valuable recommendations, and identifying opportunities for upselling and cross-selling.
• Demonstrate expert understanding of ThoughtFull's products, services, and engagement initiatives.
• Develop and deliver activation programs and / or engagement and communications plans at scale (including collaboration with internal teams) to drive education, increase engagement levels and create meaningful quantified impact based on client's needs.

Qualifications / Requirements

Salary

Basic Salary Range : MYR 4,000 - 10,000

Equal Opportunity

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you have a disability or special need, please inform us for accommodation.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development

Industries

Non-profit Organizations and Primary and Secondary Education

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