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Customer Service
Rafflesia Medical Center Sdn BhdMalaysia1 day ago
Job descriptionGreet patients and visitors in a friendly, professional manner. Answer phone calls, provide information, and resolve patient inquiries or direct them to appropriate personnel. Ensure patients are checked in for appointments and verify necessary documentation (ID, insurance, etc.). Address and resolve any patient concerns or complaints promptly. Schedule, confirm or reschedule appointment for patients. Send reminders to patients regarding upcoming appointments. Maintain an accurate schedule for medical practitioners, ensuring no double-booking and efficient time management. Ensure that all relevant forms (e.g., consent, medical history) are completed by patients before seeing medical professionals. To attend and ensure all GLC / Panel patients are properly attended. Ensure hospital image is well preserve by being presentable and professional at all times.
Documentation and proper record management of patient registration / appointment related.
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Customer Service • Malaysia
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