Business Analyst

Bitlab Digital WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Bitlab specialises in the development of custom-built and complex portals, websites, mobile applications, cloud & AI solutions and more. We pride ourselves on delivering innovative solutions that drive real business impact for our clients. With a strong focus on flexibility, agility, and client-centricity, we are committed to transforming ideas into tangible digital experiences. Responsibilities

Serve as the main point of contact for internal teams and clients Own the project plan with schedule, communications, risk, and deliverables Support team members by removing barriers to their work and identifying ways to work effectively. Drive decision-making on the scope Manage the scope prioritisation and delivery expectations with the client Contribute to the definition of product visions and strategies through participation in product definition activities, such as research, success and objective definition, and road mapping Collaborate with our client stakeholders in helping them make key product decisions to help them meet success metrics and goals Prioritise design and development activities to keep the team and client laser-focused on solving the right problem at the right time Lead ongoing requirements gathering, feature definition, and documentation for research, design, and engineering Create a wide array of product artefacts to support the design and engineering teams and keep them unblocked (eg, backlogs, user stories, sprint plans, briefs, requirements documentation, dependency diagrams, the logic flows) Collaborate with engineering leads to define technical implementation methods, assess backend requirements, generate technical estimates, and mitigate delivery impediments Requirements

2-3 years of experience in a functional role. Agency experience is a plus. Experience managing web and native mobile products Experience working with cross-functional teams in design + engineering Experience in and appreciation for user-driven product design and data-driven product refinement Able to write product features, specifications, user stories, and requirements Excellent communication and collaboration skills in a remote environment Ability to quickly establish rapport and trust with team members and clients Comfortable working in a fast-paced environment Exceptional attention to detail While 2–3 years of experience is preferred, high-performing fresh graduates with a strong portfolio and willingness to learn are encouraged to apply.

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