Field Support Analyst

Direct message the job poster from Infotree Global Solutions

Overview

Direct message the job poster from Infotree Global Solutions.

Responsibilities

• 5+ years’ experience in customer-facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
• Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
• Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
• Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.
• Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
• Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.
• Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange.
• Experience with Microsoft Teams administration, including user management, policies, and compliance.
• Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services.

Qualifications

Seniority level

Employment type

Job function

Industries

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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