Customer Care Advisor - German Speaking

Customer Care Advisor - German Speaking page is loaded## Customer Care Advisor - German Speakingremote type : This position is a hybrid of office / remote workinglocations : Malaysia - Kuala Lumpurtime type : Full timeposted on : Posted Todaytime left to apply : End Date : November 30, 2025 (30+ days left to apply)job requisition id : RQ

• Entity :
• Customers & Products
• Job Family Group :
• Business Support Group
• Job Description :
• Please note that this is a shift based role
• Job Responsibilities :
• Provide excellent customer service through timely, accurate, and polite responses to customer inquiries via email or phone
• Identify areas where business processes can be improved and implement solutions to enhance efficiency and effectiveness
• Collaborate with other members of the team to ensure consistency and accuracy across all communications and processes
• Maintain expertise on products and services offered by BP to provide accurate information to customers
• Keep up to date with changes to policies, procedures, and systems to provide accurate information to customers
• Manage difficult customer situations professionally and efficiently, seeking assistance when necessary
• Complete any additional tasks as assigned by managementJob Qualifications :
• Demonstrated ability to provide excellent customer service through clear communication and active listening
• Experience with project management techniques to drive continuous improvements to business processes
• Proven analytical and problem solving skills to identify and resolve issues independently
• Ability to multitask and prioritize workloads to meet deadlines
• Strong attention to detail and organizational skills
• Proficiency in MS Office applications including Word, Excel, PowerPoint, and Outlook
• Excellent verbal and written communication skills
• Minimum typing speed of 40 wpmAt bp, we provide the following environment and benefits to you :
• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued
• Possibility to join our social communities and networks
• Learning opportunities and other development opportunities to craft your career path
• Life and health insurance, medical care package
• And many other benefits.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.
• Travel Requirement
• No travel is expected with this role
• Relocation Assistance :
• This role is not eligible for relocation
• Remote Type :
• This position is a hybrid of office / remote working
• Skills :
• Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer-Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization
• Legal Disclaimer :
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity / neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment / accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment / accommodation related to the recruitment process, please . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

#J-18808-Ljbffr