IT Configuration Management Governance Manager

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World. To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

BAT Digital Business Solution has an exciting opportunity for an IT Configuration Management Governance Manager in Subang Jaya

Responsibilities

• Asset Management / CMDB Strategy & Governance

Maintain and evolve the BAT Asset Management / CMDB strategy aligned with ITIL and business objectives.

Maintain CI identification standards and naming conventions.

Lead regular audits and reconciliation activities to maintain data accuracy.

Ensure accurate CI relationships are maintained to reflect infrastructure and service dependencies.

Ensure data integrations (Discovery and inter-system integrations) are functioning and performing as expected.

Maintain and evolve dashboards and KPIs to monitor CMDB & CSDM health and performance.

Act as the primary contact for CMDB & CSDM-related queries.

Identify and drive initiatives to improve CMDB usability and data quality.

What are we looking for?

What we offer you?

We offer a market leading annual performance bonus (subject to eligibility). Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives. Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here. You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills. We prioritise continuous improvement within a transformative environment, preparing for ongoing changes.

Why join BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions. Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals. We see career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce. Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience. If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.

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