Regional IT Manager – Applications, Support & Infrastructure

Regional IT Manager – Applications, Support & Infrastructure

ECRI, a non-profit organization, is a global, independent authority on healthcare technology and safety, dedicated to advancing cost-effective, safe, quality healthcare across the continuum of care. We fulfil our mission through independent research on healthcare technologies and patient safety, providing access to our extensive database, customized consultation, and delivery of specialized training programs.

ABOUT THE ROLE

This role is for a proactive and technically proficient Regional IT Manager who will spearhead the delivery of IT services and projects across the region. The position involves leading various critical IT functions, including application development, IT support, and infrastructure management. As the regional IT leader, this role serves as the primary liaison with global IT, ensuring that regional operations align seamlessly with the overarching global technology strategies. Simultaneously, the Regional IT Manager acts as a program leader, addressing specific local operational needs and driving their resolution. This role will also be responsible for managing the IT Operations Executive, who handles the daily maintenance and troubleshooting of IT hardware and software, deploys software updates in coordination with the US IT Operations team, and provides end-user support and training.

RESPONSIBILITIES

• Act as the primary IT leader for the region, championing & representing the global IT strategy locally.
• Work under a matrixed reporting structure : operationally accountable to the regional leadership, functionally aligned with global technology roadmap.
• Align local IT initiatives with ECRI standards, policies, and strategic goals.
• Coordinate communication between regional teams and global IT to ensure seamless integration and support.
• Estimate effort, perform cost-benefit analysis, and propose project concepts with clear business value for leadership approval.
• Recognize and encourage the behaviors that build trust, teamwork, and shared success.
• Manage complex, challenging group dynamics while maintaining neutrality and composure.

Application Development

Governance & Compliance

Team Management

Additional Responsibilities :

REQUIREMENTS

Experience :

Education :

Computer Skills :

Certifications & Licenses :

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ECRI is an independent, nonprofit organization improving the safety, quality, and cost-effectiveness of care across all healthcare settings. With a focus on technology evaluation and safety, ECRI is respected and trusted by healthcare leaders and agencies worldwide. For more than fifty-five years, ECRI has built its reputation on integrity and disciplined rigor, with an unwavering commitment to independence and strict conflict-of-interest rules. ECRI is the only organization worldwide to conduct independent medical device evaluations, with labs located in North America and Asia Pacific.

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