Customer Success Specialist (Mandarin - Banking Industry)

Customer Success Specialist (Mandarin - Banking Industry)

Assist and educate customers on self-service and digital banking channels Handle account / transaction inquiries and provide solutions Assist and educate customers on self-service and digital banking channels Handle account / transaction inquiries and provide solutions Conduct call-backs and follow-ups when needed Perform basic KYC checks and ensure compliance Deliver a professional, customer-first experience Job Requirements

Min. 1 year customer service experience in BPO or banking preferred; fresh grads welcome Fluent in English & Mandarin (spoken & written) Willing to work on rotational shifts if required Good communication skills and ability to build strong customer rapport Job Benefits

5 working days Training Provided Allowance Provided Annual leave / Medical leave Near to public transport

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