Claims Manager - Property & Casualty

ABOUT US

‘First’ is more than our name, it’s our nature. Cayman First is an industry-leading Property & Casualty and Health insurer, delivering best-in-class products and services to respond to the changing needs of individuals, households and businesses. Through our carefully selected network of agents and brokers, we provide protection for our customers today and prepare them for a brighter tomorrow. Cayman First maintains an A- (Excellent) financial strength rating from global credit rating agency AM Best.

PURPOSE OF JOB

We’re seeking an experienced Claims Manager to lead our Property and Casualty team at Cayman First. In this role, you will oversee all aspects of the claims process, ensuring accuracy, efficiency, and exceptional customer service. You will also drive strategic initiatives to enhance claims management, streamline operations, and reduce risk across the department.

JOB RESPONSIBILITIES

• Lead and manage the P&C claims team by providing guidance, support, and training as needed to ensure optimal performance and productivity.
• Oversee the end-to-end claims process, including claim intake, investigation, evaluation, and settlement, ensuring accuracy, efficiency, and compliance with company policies and industry regulations.
• Maintain a customer-centric approach to claims management, ensuring prompt and transparent communication with policyholders, agents, and other stakeholders throughout the claims process.
• Develop and implement strategies to identify and mitigate risks associated with property and casualty insurance claims, including fraud detection and prevention measures.
• Monitor key performance metrics, such as claims cycle time, customer satisfaction scores, claims loss ratios, and implement corrective actions as needed to achieve departmental goals and objectives.
• Collaborate with other departments, including underwriting, legal, finance, to resolve complex claims issues, identify process improvements, and ensure alignment with company-wide initiatives.
• Stay abreast of changes in insurance regulations and industry best practices related to property and casualty claims management, ensuring compliance and adherence to all relevant laws and guidelines.
• Experienced in managing complex claims along with litigation strategy yielding results under best terms.
• Prepare and present regular reports to senior management on claims department performance, trends, and emerging risks, providing actionable insights and recommendations for improvement.
• Complete additional duties as assigned by management.

QUALIFICATIONS & BENEFITS

Cayman First offers a competitive compensation package with eligibility for a discretionary bonus, subsidized health insurance for employees and dependents, preferred home and motor insurance, a great company culture and work life balance. Compensation will be commensurate with experience and qualifications.

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