Sales Support Officer

Overview

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We are hiring for a Sales Support Officer to support the assigned sales team and ensure smooth order fulfillment, logistics coordination, and customer communication.

Responsibilities

• Handle customer base on the assigned region and key accounts, including drop shipment and inter-company ordering.
• Review customer orders for item, quantity, and price; liaise with Sales for any discrepancies. If unresolved within the timeframe, refer to superior.
• Follow up to ensure customer payments are received and confirm via email from the accounts department for cash-term deliveries.
• Review inventory and forecast planning for customer order commitment; liaise with customers on stock availability and order fulfilment; reschedule loading based on inventory, planning, and transportation availability.
• Coordinate with relevant departments on trucks or containers for loading; ensure timely order entry and booking confirmations for truck arrangements.
• For container loading, liaise with warehouse and customer on loading schedule and quantities; inform customers of vessel delays and update shipment status via email according to shipping instructions.
• Liaise with customers or sales on RMAs and ensure documentation is aligned; generate RMAs for returns, damages, or shortages as approved by Sales or Management.
• Coordinate with logistics on customer product disputes (GRN or POD) and resolve promptly.
• Liaise with customers and sales to arrange pallets or empty bins for production runs to meet orders on time.
• Enter daily orders into ERP for assigned customers.
• Generate tax invoices when required for shipments.
• Weekly review of customer order fulfilment and update tracking files; report weekly sales volume to Sales team and Management.
• Ensure E-invoicing is updated in the relevant systems (e.g., DC customer systems like B2B) as required.
• Process and archive Customer POs.
• Perform other tasks as requested by the superior from time to time.

Job Requirements

Job Benefits

Seniority level

Employment type

Job function

Industries

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