Senior Executive, e-Commerce (Operations)

Responsibilities

• Conduct regular inventory audits to ensure stock accuracy.
• Implement effective inventory control measures to prevent discrepancies, shortages, or overstocking.
• Oversee the end-to-end order fulfilment process (picking, packing, and shipping).
• Coordinate with the logistics team to ensure timely dispatch of goods.
• Optimize operational procedures to consistently meet delivery deadlines.
• Design and maintain an efficient warehouse layout.
• Establish systematic storage and retrieval methods.
• Continuously monitor workflows to reduce inefficiencies and eliminate bottlenecks.
• Identify cost-saving opportunities and drive continuous improvement initiatives.
• Utilize warehouse technologies and systems to enhance efficiency.
• Train and support team members in using order processing and inventory management tools.
• Set and enforce quality standards for incoming and outgoing items.
• Implement inspection procedures to quickly identify and address defects or quality issues.
• Conduct training sessions to improve skills, productivity, and teamwork of operations staff
• Ensure security guidelines and conduct regular safety training and respond promptly to any incidents.
• Develop and track key performance indicators (KPIs) for warehouse operations.
• Analyze performance data and implement corrective actions where needed.
• Work closely with the customer service team to resolve order-related issues.
• Ensure accuracy in order picking and on-time deliveries to maintain customer satisfaction.

Requirements

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