Navigator / Lobby Ambassador

Join our team as a Navigator / Lobby Ambassador at Renaissance Hotels in Kuala Lumpur. You will be the first point of contact for guests, creating a warm, memorable arrival experience and guiding them throughout their stay.

Position Summary

Our Guest Experience Experts deliver a wide range of services that guide guests through each stage of their stay. From processing operational needs and addressing guest requests to completing reports and sharing local highlights, you will help make every guest interaction feel like part of a unique story. The role requires you to work independently, maintain confidentiality, uphold quality standards, and professionally present yourself.

Responsibilities

• Assist guests with check‑in and check‑out while ensuring all policies and procedures are followed.
• Respond to guest requests and resolve issues promptly and courteously.
• Maintain work area cleanliness and safety, including handling and moving light objects (≤10 lb) as needed.
• Complete reports and documentation accurately and on time.
• Promote local attractions and hotel amenities to enhance the guest experience.
• Adhere to all security and confidentiality requirements for company assets.

Qualifications

Benefits

Renaissance Hotels values associates and offers a culture of inclusivity, professional growth, and recognition. As part of our global brand under Marriott International, you will have access to career development resources and a supportive workplace that celebrates diverse backgrounds.

At Renaissance Hotels, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

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