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Account Manager - Key Corporate
MaxisKuala Lumpur, Kuala Lumpur, Malaysia14 hours ago
Job descriptionIdentify and pursue opportunities for upselling and cross‑selling additional products or services within existing accounts. Develop and execute account plans to achieve revenue targets and strategic objectives for each assigned account. Negotiate contracts and agreements to maximise profitability while ensuring customer satisfaction. Monitor account performance against KPIs and proactively address any potential issues. Ensure high levels of customer satisfaction by addressing customer queries, issues, and requests in a timely and effective manner. Act as an internal advocate for the customer, collaborating with internal teams (e.g., Support, Product, Operations) to resolve issues and improve the customer experience. Proactively identify potential risks to customer retention and implement strategies to mitigate them. Gather customer feedback and insights to inform product development and service delivery. Communicate clearly the progress of monthly / quarterly initiatives to internal and external stakeholders. Prepare reports on account status, performance, and forecasts. Keep accurate records of customer interactions and account activities in the CRM system. Collaborate closely with Sales, Marketing, Product, Support, and other internal teams to ensure seamless service delivery and customer success. Share customer insights and market feedback with relevant departments. Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience during the review process. If shortlisted, you will receive an invitation via email for a digital interview. You can also check your application status by logging into your candidate account.
Maxis Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Client Relationship Management
- Serve as the primary point of contact for assigned customers, building trust and rapport.
- Develop and maintain strong, long-term relationships with key stakeholders and decision‑makers within customer accounts.
- Understand customer business objectives, challenges, and needs to effectively position company products / services.
- Conduct regular check‑ins, business reviews, and performance updates with customers.
Account Growth & Revenue
Customer Satisfaction & Retention
Communication & Reporting
Internal Collaboration
What’s next?
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.
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Key Account Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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