Associate Business Support Specialist (Korean Bilingual) - Open for Fresh Graduates

Job Description

Our Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes. Within GBS, the Source to Settle (STS) organization ensures that employee purchase orders, supplier invoices, and payments are processed timely and efficiently. The STS process includes Vendor Master Data setup, Supplier Onboarding, Purchasing, Invoicing, Settlements, and the STS Service and Relationship Delivery.

Reporting to the STS Service and Relationship Delivery (SRD) Support Manager, the STS Tier 1 Associate Specialist is accountable for supporting STS related queries for internal and external customers. The role involves actively managing cases and responding to customers via phone. The position is part of a team of STS SRD Tier 1 Specialists located in our Company’s Business Services Centers (BSC) in the Czech Republic, Costa Rica, and Malaysia.

The team will deliver and execute STS SRD Tier 1 processes by applying the "Follow the Sun Model" wherever possible.

The STS SRD Tier 1 activities will be performed in accordance with compliance requirements, Service Level Agreements (SLAs) and our global process design. The primary objective of the team is to ensure that all cases and issues raised to the STS Support Tier 1 team are addressed correctly, completely and in a timely manner. The team will focus heavily on first-time resolution of cases and eliminating handoffs. The team should ensure issues are resolved at the root cause to avoid recurring cases and provide the highest levels of customer service to ensure a positive customer service.

Position Responsibilities

Being part of a team of STS professionals executing STS SRD Tier 1 processes globally, applying the “Follow the Sun Model’’ (wherever there is no language dependency).

Ensuring tickets are taken care of with utmost quality and in a timely manner (based on the defined SLAs)

Providing first-in-class customer support through the case management tool (ServiceNow) and telephony system

Understanding their role in the end-to-end design

Delivering high-quality service to employees and suppliers to increase customer satisfaction

Collaborating effectively with SRD Tier 2 analysts as well as all other STS subgroups to ensure a globally consistent approach

Adhering to the global process design, policies, and compliance requirements

Raising opportunities and pain points to help inform strategy for continuous improvement opportunities

Identifying common trends and themes in the support group to identify long‑term solutions and reduce the number of cases created

Working closely with SRD Tier 2 and the Global Governance team on frequent flyers and other areas of opportunity

Driving adoption and effective use of the ServiceNow platform for documenting and tracking service requests and issues

Using available ServiceNow dashboards to drive productivity as well as consistency

Supporting other team members by providing cover when required

Education & Experience

Bachelor's degree in accounting, finance, business administration, or related fields preferred

1 year demonstrated work experience within a General Accounting and / or Finance Shared Services, customer services, and / or Source to Settle area preferred, but not mandatory

Business‑level fluency (oral and written) in English is a must;

Additional languages are required. Mandarin, Japanese, Vietnamese, or Korean language (both written and spoken, so you can freely interact with the customers)

Understanding of STS and surrounding processes

Strong diligence, problem‑solving, and analytical skills are a must

Excellent communication and interpersonal skills

Continuous improvement mindset

Customer‑focused and results‑driven

Sense of urgency

Demonstrates initiative

Effectively work in a team environment – including sharing knowledge and expertise, and giving and receiving feedback, to enable a high‑performing team

Required Attributes

Proficiency in Microsoft Office Apps (Excel, Word, PowerPoint at a minimum) required

Organizational skills

Written and verbal skills enabling effective communication

Ability to operate independently and remain focused through change or uncertainty

Customer service mindset

SAP ECC and Ariba experience desired

Experience with case management tools is beneficial ( ServiceNow)

Positive, engaging disposition with high personal integrity, credibility, and energy

Strong communication and interpersonal skills that are effective with various cultures

Physical Position Requirements

N / A

Possible Career Moves

Assoc. Specialist, STS Global Accounts Payable

Assoc. Specialist, Vendor Master Data

Specialist, STS Service and Relationship Delivery Tier 2 Support

Specialist, Vendor Master Data

Specialist, Supplier Onboarding

Specialist, Non‑PO Invoicing

Specialist, Global Accounts Payable

Specialist, Settlements

Required Skills

Adaptability, Business Support, Communications Support, Credit Management, Customer Technical Support, Financial Accounting Controls, Financial Operations, Human Resources (HR) Shared Services Advisory, Invoice Processing, IT Infrastructure Support, Preparation of Financial Reports, Process Improvements, Productivity Improvements, Project Risk Assessments, Quantitative Analytics

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Hybrid

Shift

Valid Driving License

Hazardous Material(s)

Job Posting End Date

12 / 8 / 2025

Requisition ID

#J-18808-Ljbffr