Executive, Tenant Management at MyTOWN Shopping Centre

Company Description

MyTOWN Shopping Centre is a super-regional shopping centre for friends and family on the fringes of the Central Business District of Kuala Lumpur. The shopping centre is a one‑stop destination for shopping, dining and entertainment with more than 400 stores. Anchored by IKEA, MyTOWN Shopping Centre is set to deliver a fantastic customer experience with a vibrant mix of retailers.

MyTOWN Shopping Centre is developed jointly by Boustead Holdings Berhad and Ikano Pte. Ltd. For more information, log on to

Job Description

PURPOSE OF THE JOB

Senior Executive - Tenant Management is responsible to secure sustainable sales and growth of income for MyTOWN Shopping Centre by ensuring full collection of tenant monthly sales reports, sales analysis, and formulation of improvement plans. To monitor and upkeep all documents and information of the tenants and the necessary correspondence, as well as building long‑term relationships between the Tenant and Landlord.

Responsibilities Of The Job

• Manage day‑to‑day business relationship with the partners and tenants includes operational issues;
• Acts as first contact support for the shopping Centre to achieve prompt response on tenants’ enquiries, feedback & complaints, and escalate it to other related departments for resolution;
• Establish and maintain comprehensive and updated Tenants’ database and filing system for all tenants (ie. Sales information, licences, insurances, agreement and other correspondences);
• Responsible for the collection and system update of Tenant monthly sales report (average submission rate : 95%) and yearly audited sales report;
• Monitor the tenant sales to ensure achieving the budgeted forecast sales;
• Perform tenant sales performance analysis & report and to provide valuable insights to the Centre Management Team and Service Office;
• Transform the analysis (sales data) into marketing strategy and to improve the business;
• Collaborate with other departments for improvement of tenant sales as and when necessary;
• Draft memo, circular and approval letter related to tenants for the department;
• Support Operations in the event tenant is not adhering to mall’s House Rules, Agreement and other required manuals in the way of recommending approach towards tenants;
• Assist in organizing tenant briefing, tenant meeting, tenant training and tenant engagement events.
• Any other ad‑hoc assignment assigned by the Management

Qualifications

Additional Information

Motivation

Knowledge

Capabilities

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