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Relationship Manager (Executive), Buyer Self-Collect

Relationship Manager (Executive), Buyer Self-Collect

SPX ExpressKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

Relationship Manager (Executive), Buyer Self-Collect

  • Serve as the primary point of contact for managed SPX service points.
  • Foster strong relationships with partners to maintain high service levels.
  • Address operational inquiries, concerns, and escalations from partners.

Partner Onboarding and Support

  • Provide online training and one month of incubation support to new partners.
  • Ensure new partners are well-equipped and knowledgeable about processes and standards.

    • Performance Monitoring and Improvement

  • Monitor key performance metrics of partners and provide insights or recommendations for improvement.
  • Closely track stuck parcels to prevent losses and ensure a positive user experience.

    • Periodic Partner Visits

  • Schedule regular visits to partners for performance reviews.
  • Assess partner operations and provide feedback for continuous improvement.

    • Qualifications

  • Bachelor's Degree or Diploma in the related field.
  • Experience in account management or a related field.
  • Strong communication skills, both written and verbal.
  • Proficiency in performance monitoring tools.
  • Good team player.
  • Adaptive with the dynamic working culture.

    • Seniority level : Associate

    Employment type : Full-time

    Job function : Other

    Industries : Transportation, Logistics, Supply Chain and Storage, Internet Marketplace Platforms, Technology, Information and Media

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    Relationship Manager • Kuala Lumpur, Kuala Lumpur, Malaysia