Customer Support Specialist (Arabic / Indonesian / Korean Speaker)

Customer Support Specialist (Arabic / Indonesian / Korean Speaker)

About the job Customer Support Specialist (Arabic / Indonesian / Korean Speaker)

Job Summary :

We are seeking a dedicated Customer Support Specialist who is fluent in Arabic , Korean or Indonesian to join our dynamic team. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities :

• Respond to customer inquiries via email, chat, and phone in Arabic / Indonesian / Korean and English.
• Provide support on product features and resolving technical or service issues.
• Accurately document customer interactions and follow up on any pending cases.
• Collaborate with internal teams (technical, operations) to resolve customer issues.
• Ensure timely response and resolution within SLA (Service Level Agreements).
• Escalate complex cases to appropriate departments when necessary.
• Participate in continuous improvement initiatives for customer service processes

Requirements :

#J-18808-Ljbffr