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Customer Service Executive

Customer Service Executive

Mine Logistics Sdn BhdKlang, Selangor, Malaysia
13 hours ago
Job description
  • Ensure customer's orders are processed & reply in a timely and accurately manner. To attend customer inquiry and complaints via phone call and email.
  • Issue Confirmation Booking
  • Manage bookings / shipments including other modes of transport.
  • Liaise with Carrier / NVOCC / Consolidator / Transporters / Haulier to ensure smooth delivery of cargo
  • Preparation of all import / export shipment documents such as Delivery Order, Authorization Letter, Bill of Ladings, etc.
  • Generate sales lead to local team for further developments
  • Monitor & Maintain Weekly Vessel Schedule
  • Ensure no additional cost (example : Storage, Demurrage, Removal & Detention)
  • Ensure no gaps and all processes are always ahead of time
  • Compute accurate data & stats (e.g Shipment / Container vol etc)
  • Perform and ensure accurate billing
  • Weekly / Monthly filling job report
  • Provide support for ad-hoc if request.

    • Job Requirement :

    • Candidate must possess at least a SPM / STPM / Diploma, Advanced / Higher / Graduate Diploma, Logistic / Transportation, Maritime Studies or equivalent.
    • Required language(s) : Bahasa Malaysia, English
    • Candidate who able to speak Mandarin is an added advantage as this position required the candidate to deal with Mandarin speaking customers.
    • At least 1 years of working experience in Freight Forwarding (Import or Export)
    • Candidate with INCOTERM knowledge is an added advantage.
    • Good interpersonal and communication skills, mature, dedicated, and responsible
    • Able to work independently and under pressure with confident skill level

      • Job Type : Full-time

      Pay : RM2, RM3,000.00 per month

      Language :

    • Mandarin (Required)
    • Bahasa (Required)

      • Work Location : In person

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    Customer Service Executive • Klang, Selangor, Malaysia