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Customer Service Executive
Mine Logistics Sdn BhdKlang, Selangor, Malaysia1 hari lalu
Penerangan pekerjaanEnsure customer's orders are processed & reply in a timely and accurately manner. To attend customer inquiry and complaints via phone call and email. Issue Confirmation Booking Manage bookings / shipments including other modes of transport. Liaise with Carrier / NVOCC / Consolidator / Transporters / Haulier to ensure smooth delivery of cargo Preparation of all import / export shipment documents such as Delivery Order, Authorization Letter, Bill of Ladings, etc. Generate sales lead to local team for further developments Monitor & Maintain Weekly Vessel Schedule Ensure no additional cost (example : Storage, Demurrage, Removal & Detention) Ensure no gaps and all processes are always ahead of time Compute accurate data & stats (e.g Shipment / Container vol etc) Perform and ensure accurate billing Weekly / Monthly filling job report Provide support for ad-hoc if request.
Job Requirement :
- Candidate must possess at least a SPM / STPM / Diploma, Advanced / Higher / Graduate Diploma, Logistic / Transportation, Maritime Studies or equivalent.
- Required language(s) : Bahasa Malaysia, English
- Candidate who able to speak Mandarin is an added advantage as this position required the candidate to deal with Mandarin speaking customers.
- At least 1 years of working experience in Freight Forwarding (Import or Export)
- Candidate with INCOTERM knowledge is an added advantage.
- Good interpersonal and communication skills, mature, dedicated, and responsible
- Able to work independently and under pressure with confident skill level
- Mandarin (Required)
- Bahasa (Required)
Job Type : Full-time
Pay : RM2, RM3,000.00 per month
Language :
Work Location : In person
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