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IT Outsourcing Analyst

IT Outsourcing Analyst

EPF MalaysiaPetaling Jaya, Selangor, Malaysia
3 days ago
Job description

JOB DESCRIPTION

This role is responsible for the end-to-end management of IT Vendor Management inclusive of IT sourcing, IT contracts, IT vendor relationships, IT vendor performance and IT vendor financial.

1) IT Sourcing Management

  • Conduct IT sourcing processes for projects, maintenance, services and purchases, including review and approval of IT Sourcing Request.
  • Manage, monitor and advise IT sourcing activities and processes to ensure compliance with established guidelines and timelines, while recommending and implementing market best practices to optimize procurement efficiency and value.
  • Manage Technology Lifecycle Standard (TLS) process and perform TLS assessment to EPF’s IT component. It strategically governs the management of IT components within EPF.
  • Implement and manage Technology Optimization Framework (TOF) as a strategic approach to managing the segment : a) IT Sourcing; and b) Contract optimization for IT contracts to ensure that the scope is fully optimized, aligned with organizational objectives, and potential contractual and technology risks are identified and mitigated effectively.
  • Prepare and analyse reports related to IT Vendor Management for management and internal stakeholders.
  • Refine and / or establish process(es) and / or documentation related to IT Vendor Management for continuous improvement.

2) IT Contract Management

  • Advice and execute all activities related to IT contracts to ensure the timely completion of contract finalization and renewals.
  • Perform contract review and negotiation during contract preparation and finalisation to ensure the organization’s interests are protected, risks are identified and mitigated, and organizational standards are adhered to.
  • Provide support, advise and recommendations on matters related to IT contracts to internal stakeholders.
  • Management and resolution of disputes related to IT contracts.
  • JOB REQUIREMENTS

    Qualification & Experience :

  • Malaysian citizen
  • Pass Malay Language including oral test at Sijil Pelajaran Malaysia (SPM) level
  • Possess a Bachelor's Degree with honors in Information Technology or Management, or a related field, which is recognized by the government.
  • Minimum of four (4) years of work experience in IT contract management and procurement management related fields.
  • Possess any other relevant Professional Certificate will have an added advantage.
  • Knowledgeable and have good understanding in various commercial models and contractual terms associated for IT.
  • Have experience in commercial and legal negotiations in relation to IT clauses and contract.
  • Comfortable and have experience in collaborating and discussing Agreement with internal and external stakeholder i.e. Subject Matter Expert, Vendor and Head of respective Departments and Legal Department.
  • Have track record of demonstrated leadership potential through academics, work and / or other community activities.
  • Able to work productively in a potentially limited resources environment.
  • Must be detail-oriented with ability to multi-task with tight deadlines.
  • Flexible and adaptable; able to work in ambiguous situations.
  • Self-starter, able to multitask, independent and able to work in team environment.
  • Essential Technical Skills

  • In depth knowledge of IT industry trends in contract management practices.
  • Good knowledge and skills in Microsoft Office (Word, Excel, PowerPoint).
  • Essential Soft Skills

  • Possess business acumen.
  • Good problem solving and analytical skills
  • Possess ability to response appropriately to inquiries from internal and external stakeholders.
  • Good verbal and written communication skills with good interpersonal skills to engage in professional manner with technical and non-technical personnel and suppliers.
  • JOB STATUS

    Permanent

    All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of advertisement.

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    Analyst • Petaling Jaya, Selangor, Malaysia

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