Global IT Support Manager
Michael PageKuala Selangor, Kuala Selangor, Malaysia22 hours ago
Job descriptionOversee and manage global IT support operations to ensure consistent service delivery. Develop and implement IT service management strategies to align with organizational goals. Lead the IT support team in resolving technical issues and improving processes. Coordinate with cross-functional teams to ensure seamless integration of IT systems. Monitor system performance and take proactive measures to address potential issues. Ensure compliance with IT security policies and industry standards. Manage vendor relationships and negotiate contracts for IT services and tools. Prepare and present regular reports on IT support performance and key metrics. Minimum 7 years of experience managing IT support operations (global or regional). Proven track record in leading service desk, on-site, and omnichannel IT support. Strong understanding of ITSM principles and hands‑on experience with ServiceNow. Demonstrated experience with vendor management, including insourcing / outsourcing transitions. Experience with Device‑as‑a‑Service (DaaS) support and coordination. Fluent in English (spoken and written). ITIL certification or equivalent is desirable. Opportunities for career progression in a global organization. Engaging work environment within the Transport & Distribution industry. Exposure to cutting‑edge technologies and global IT operations. Comprehensive benefits package and supportive company culture.
Overview
- Great benefits and compensation.
- Take ownership of strategic initiatives and gain exposure to global leadership.
About Our Client
The employer is a large organization within the Transport & Distribution industry, known for its focus on operational excellence and innovation. The company operates on a global scale and offers an engaging environment for professionals in the Technology sector.
Job Description
The Successful Applicant
A successful Global IT Support Manager should have :
What's on Offer
If you're ready to take on an exciting challenge as a Global IT Support Manager, apply now to join a leading organization in Selangor!
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It Manager • Kuala Selangor, Kuala Selangor, Malaysia
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