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Technical Customer Support Specialist/Engineer
Technical Customer Support Specialist/EngineerCamfil Asia Pacific • Batu Gajah, Perak, Malaysia
Technical Customer Support Specialist / Engineer

Technical Customer Support Specialist / Engineer

Camfil Asia Pacific • Batu Gajah, Perak, Malaysia
30+ days ago
Job description

Technical Customer Support Specialist / Engineer

Location : Batu Gajah, Perak, Malaysia .

Technical Support & Solution Design

  • Assess customer requirements, site conditions, and HVAC system configurations to recommend optimal filtration solutions.
  • Provide technical support during project design, tendering, and commissioning stages.
  • Prepare and deliver proposals, technical documentation, and cost-benefit analyses.
  • Collaborate with sales, product management, engineering teams, and customer service team to ensure proposed solutions meet performance, energy efficiency, and sustainability requirements.

Market & Product Knowledge

  • Stay updated on HVAC standards, IAQ regulations, and filtration technologies (ASHRAE, ISO, EN, DOE, etc.).
  • Conduct competitor and market analysis to identify trends and business opportunities.
  • Provide feedback to product management to support continuous improvement.

    • Customer Service

  • Support clients post‑sale with technical advice, troubleshooting, and performance monitoring.
  • Conduct training sessions for customers, contractors, and internal teams on filtration technologies and best practices.
  • Pre‑sales : Product application and specification assistance.
  • Post‑sales : Installation, commissioning, and training support.
  • Technical expertise in HVAC and air filtration.
  • Strong consultative sales and solution‑selling skills.
  • Analytical thinking and problem‑solving.
  • Customer‑focused with relationship‑building ability.
  • Results‑driven and self‑motivated.
  • Team collaboration and cross‑functional coordination.

    • Qualifications

  • Bachelor’s degree or diploma in Mechanical Engineering, HVAC, Environmental Engineering, or related field.
  • Minimum 3–5 years of experience in HVAC, IAQ, air filtration, or related technical sales roles.
  • Strong understanding of HVAC systems, filtration principles, and clean air regulations / standards.
  • Proven track record in technical sales and key account management.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to work independently and travel as required.

    • Seniority level

    Executive

    Employment type

    Full‑time

    Job function

    Engineering, Sales, and Customer Service

    Industries

    Manufacturing

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    Technical Support • Batu Gajah, Perak, Malaysia