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Technical Customer Support Specialist / Engineer

Technical Customer Support Specialist / Engineer

Camfil Asia PacificBatu Gajah, Perak, Malaysia
17 hari lalu
Penerangan pekerjaan

Technical Customer Support Specialist / Engineer

Responsibilities

  • Assess customer requirements, site conditions, and HVAC system configurations to recommend optimal filtration solutions.
  • Provide technical support during project design, tendering, and commissioning stages.
  • Prepare and deliver proposals, technical documentation, and cost-benefit analyses.
  • Collaborate with sales, product management, engineering teams and customer service team to ensure proposed solutions meet performance, energy efficiency, and sustainability requirements.

Market & Product Knowledge

  • Stay updated on HVAC standards, IAQ regulations, and filtration technologies (ASHRAE, ISO, EN, DOE, etc.).
  • Conduct competitor and market analysis to identify trends and business opportunities.
  • Provide feedback to product management to support continuous improvement.

    • Customer Service

  • Support clients post-sale with technical advice, troubleshooting, and performance monitoring.
  • Conduct training sessions for customers, contractors, and internal teams on filtration technologies and best practices.
  • Pre-sales : Product application and specification assistance
  • Post-sales : Installation, commissioning, and training support
  • Technical expertise in HVAC and air filtration.
  • Strong consultative sales and solution-selling skills.
  • Analytical thinking and problem-solving.
  • Customer-focused with relationship-building ability.
  • Results-driven and self-motivated.
  • Team collaboration and cross-functional coordination.

    • Qualifications

  • Bachelor’s degree or diploma in Mechanical Engineering, HVAC, Environmental Engineering, or related field.
  • Minimum 3–5 years of experience in HVAC, IAQ, air filtration, or related technical sales roles.
  • Strong understanding of HVAC systems, filtration principles, and clean air regulations / standards.
  • Proven track record in technical sales and key account management.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to work independently and travel as required.

    • Seniority level

  • Executive

    • Employment type

  • Full-time

    • Job function

  • Engineering, Sales, and Customer Service
  • Industries : Manufacturing

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    Buat amaran kerja untuk carian ini

    Technical Support • Batu Gajah, Perak, Malaysia