Depot Head Assistant / Operation Assistant (Johor Bahru)

Depot Head Assistant / Operation Assistant (Johor Bahru)

Assist the Depot Head in managing depot operations, including monitoring daily activities and ensuring compliance with safety and regulatory standards.

Help with the setup and preparation of new depots, including assisting in staffing, licensing, and facility readiness.

Aid in planning and organizing collection routes, optimizing vehicle use, and ensuring efficient collection volumes within assigned zones.

Assist with the management of used cooking oil (UCO) collection and transportation activities, including tracking and coordinating with transport teams.

Provide administrative support for PUSH inquiries, helping resolve system-related issues where needed.

Responsibilities

• New Outlet Assistance : Support the Depot Head in compiling and verifying documentation for new outlets; Assist in data entry tasks, ensuring accurate and timely entry into systems (e.g., Google Forms); Help coordinate cash payment arrangements for new outlets, as required; Assist in planning and deploying drums to new outlets as part of the setup process.
• PUSH Administration Support : Assist with new outlet acquisitions and UCO collection tasks; Provide administrative support for drum deployments, ensuring the correct distribution of resources to outlets; Help monitor PUSH participants’ daily operations, including collection schedules and cash payments.
• Regulatory Compliance Assistance : Aid in ensuring that all relevant licenses and permits (MPOB, municipal, etc.) are up-to-date and in compliance with industry standards; Assist with ensuring adherence to health, safety, and environmental regulations within the depot.
• Reporting & Systems Support : Help compile and submit daily, weekly, and monthly operational reports to the Depot Head; Assist in maintaining organized and secure records of all operational documents; Support the administration of collection management systems and other related tools; Provide assistance during the development and implementation of new systems (e.g., FHEES).
• Customer Service & Communication : Assist in managing customer inquiries, requests, and complaints, ensuring timely and satisfactory resolutions; Provide support for urgent manual requests as needed; Help ensure high-quality customer service standards are consistently met.
• Other Duties : Assist with any other ad-hoc tasks or responsibilities as assigned by the Depot Head.

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About FatHopes Energy

Developing sustainable fat, oil &grease solutions for the purpose of advanced biofuel production since year 2010. FatHopes Energy is a multi-faceted business that was established in 2010 with the primary focus of developing sustainable fats, oils and grease solutions for the primary purpose of advanced biofuel production. Over the years we have managed to cement our position as a robust and reliable supplier of ready to use biofuels as well as biofuels feedstock to the global markets.

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