Key Account Manager

About Us

At ESCATEC, we believe that our people are our greatest asset. We specialize in designing and manufacturing high-grade electronics and electro-mechanical solutions for disruptive Industrial, Medical, and Transportation OEMs. Our commitment to innovation and quality is driven by our talented team, who work collaboratively to push the boundaries of technology. We value creativity, collaboration, and excellence, and we strive to create an environment where our employees can thrive and grow. Join us and be a part of a dynamic company that puts people first and is dedicated to making a difference.

The Role

The Key Account Manager serves as the primary point of contact for designated key accounts, responsible for managing, developing and executing strategic account plans to achieve sales targets and foster long-term partnerships.

Key Responsibilities

• Be the Champion of the customer and the customer's voice throughout the factory. Effectively communicate all customer requirements to appropriate departments. Ensure ESCATEC’s Customer Service Policy is implemented for your customers.
• Prepare and continually update Customer Account Development Plans for your customers and achieve agreed targets for sales and profit.
• Review and act where necessary on Customer Satisfaction Survey Results.
• Host customer visits and prepare presentations and travel when necessary to meet with customers.
• Prepare and follow up with customers on quotations, price feedback and price negotiations.
• Direct the materials sourcing team to solve sourcing problems for customers.
• Follow up on all start-up activity (NPIs) and hold scheduled reviews for customer projects to ensure all milestones meet committed dates. Taking up the role as Project Owner for NPIs. Prepare reports for customers and management.
• Prepare business forecasts.
• Work with materials sourcing managers to ensure customer cost reduction programs are established and executed effectively.
• Facilitate the customer’s interface with all other departments as required.
• Ensure internal customer business reviews are conducted effectively.
• Lead Customer Focus Team (MyCom) in meeting operational KPIs and customer expectations on OTD, quality and cost. Operational KPIs are Quality, OTD, Inventory Management, Collection and Profit & Loss.
• Facilitate and develop the team towards achieving the KPIs and Customer Satisfaction.

Skills & Experience

Qualifications

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