Head of Support-Partnership & PRS Department

Head of Support-Partnership & PRS Department

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The incumbent will drive strategic leadership and operational excellence in PRS support, ensuring seamless service delivery across the region. Lead and inspire high-performing teams to elevate customer experience and optimize support processes in a dynamic environment.

Position Responsibilities :

Operational and Back-Office Support

Oversee and manage partner onboarding processes, including documentation, system setup, and internal coordination.

Maintain and update partner records, agreements, and operational workflows.

Ensure timely and accurate execution of fund listings, pricing updates, and operational changes across platforms.

Due Diligence and Compliance Coordination

Lead the preparation and submission of due diligence materials for existing and prospective partners.

Collaborate with legal, compliance, and product teams to ensure regulatory and operational requirements are met.

Track and manage partner audits, reviews, and information requests.

Campaign and Initiative Execution

Support the planning and rollout of marketing and sales campaigns in collaboration with distribution partners.

Coordinate internal resources to ensure timely delivery of campaign assets, training materials, and performance tracking.

Monitor campaign effectiveness and provide post‑campaign analysis and reporting.

Process Improvement and Stakeholder Engagement

Identify and implement process enhancements to improve efficiency and partner experience.

Serve as a key liaison between internal teams (sales, marketing, product, operations) and external partners.

Provide regular updates and insights to senior management on partnership support activities and outcomes.

Required Qualifications :

Bachelor’s degree in finance, business administration, or related field.

10 years of experience in asset management, financial services, or partnership operations.

Strong understanding of mutual fund operations, distribution channels, and regulatory frameworks.

Proven experience in managing due diligence processes and operational workflows.

Excellent organizational, communication, and stakeholder management skills.

Proficiency in Microsoft Office Suite and CRM systems; experience with workflow tools is a plus.

When you join our team :

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid

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