Customer Success Specialist

Customer Success Specialist – Mandarin

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

Qualifications

Job Requirements :

• Fluent in English and Mandarin languages, with excellent written and verbal communication skills
• Education level : SPM and above
• Able to work in 24
• 7 shift rotational basis
• Proven ability to promote and build extraordinary customer rapport
• Experience in a bank or financial institution customer service environment will have added advantage
• Willingness to learn and improve
• Fresh graduates are encouraged to apply.

Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

Responsibilities and Accountabilities :

Pay range and compensation package

Salary : Up to RM4,000

Seniority level

Entry level

Employment type

Contract

Job function

Customer Service, Administrative, and Consulting

Industries

IT Services and IT Consulting

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