Software Engineer

Job Responsibilities

• Maintain existing test cases and design new test cases.
• Execute manual / automation testing and report product bugs.
• Triage customer feedback, search existing issues, and route them to the correct area path.
• Address customer concerns and follow up on feedback to ensure customer satisfaction and retention.
• Analyze issues reported by customers, reproduce them, report bugs, or respond to address their concerns.
• Prepare detailed reports and presentations on customer feedback for senior management and relevant departments.
• Work closely with the development and customer service teams to ensure feedback is resolved on time.

Qualifications

Beyondsoft (Shenzhen Stock Exchange listed, ) is a global IT Consulting, Solutions and Services provider. Founded in 1995 and headquartered in Beijing, China, Beyondsoft has over 30 nationwide offices, R&D bases and delivery centers, and additional facilities in the United States, Japan, India, Canada and Singapore. The company focuses on emerging, disruptive technologies such as cloud, mobility, big data and analytics to provide powerful solutions for clients across high‑tech, e‑commerce, finance, automobile, retail, logistics, energy, manufacturing, healthcare, telecommunications, media & entertainment, and travel industries.

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