ORDER MANAGEMENT EXECUTIVE

About the role

Acson Malaysia Sales & Service Sdn Bhd is seeking a highly passionate, self‑motivated and detail‑oriented team player to join our team in Petaling Jaya, Selangor. As an Order Management Executive, you will play a key role in ensuring smooth end‑to‑end order processing, coordinating closely with internal teams and customers, and supporting the timely fulfilment of our HVAC products and solutions. Your accuracy, responsiveness, and commitment to service excellence will contribute directly to our operational efficiency and customer satisfaction.

What you’ll be doing

Deliver excellent customer service by attending to incoming calls, emails, and walk‑in enquiries promptly and professionally.

Process sales orders accurately, including delivery scheduling, order changes or updates, invoice and billing preparation, and resolving any documentation discrepancies.

Review and monitor delivery schedules to ensure timely and accurate fulfilment of goods and services.

Support inventory management by assisting in stock monitoring for finished goods and spare parts, including updating system records and participating in physical stock counts.

Handle warranty service processes , including documentation, tracking, and follow‑ups to ensure smooth completion of warranty cycles.

What we’re looking for

Relevant qualification with experience in customer service, order processing, or administrative support.

Familiarity with sales orders, billings, warehousing and shipment procedures, as well as basic sales or inventory planning.

Strong telephony, communication, and interpersonal skills, with the ability to engage professionally with customers and internal teams.

Able to work independently with minimal supervision, while maintaining a positive attitude and being a supportive team player.

What We Offer

At Acson Malaysia Sales & Service Sdn Bhd, we are committed to providing a rewarding and fulfilling work experience for our employees. We offer :

Attractive Remuneration : Competitive salary based on experience and qualifications.

Comprehensive Benefits : A range of fringe benefits including miscellaneous allowances, medical, dental, optical coverage, loan interest rate subsidies, insurance, and more.

Staff Purchase Discounts : Enjoy discounts on our products for you and your family.

Professional Development : Access to professional sales, product and soft skill training to enhance your skills and knowledge.

Career Exposure : Opportunities to work closely with various internal teams, suppliers, and customers, gaining comprehensive exposure to end‑to‑end order processing, delivery coordination, and inventory management.

About us

Acson Malaysia is a home‑grown air conditioning company that has been established since 1984 with a rich history spanning over 40 years. We have established a reputation for delivering innovative and high‑quality products and services to our clients. We offer services such as cooling solutions for public, private & government sectors, and products in air conditioning system such as drainage pumps, air curtain, control system and duct accessories. Our commitment to excellence, customer satisfaction, and continuous improvement has earned us a prominent position in the industry. We are also a subsidiary of Daikin Group. In Acson Malaysia, team spirit and teamwork are givens. Passion, energy and drive are common traits of ACSON team members. Every employee is valuable for us, we believe in continuing improvement will help our employees to grow personally and definitely will bring a positive impact to our company. We are always there when you need any service & support, as our tagline "We Care, We Share". Join us for a challenging, dynamic, and rewarding career in the HVAC engineering industry.

Apply now to become our next Project Sales Engineer!

Your application will include the following questions :

• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Order Management Executive?
• What's your expected monthly basic salary?
• Do you possess or have access to your own transportation?
• How much notice are you required to give your current employer?

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