ServiceNow Developer

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are looking for a skilled ServiceNow Developer with 8 to 10 years of experience to join our dynamic team. The ideal candidate will have a strong background in configuration, day-to-day administration, management and optimization of ServiceNow platform.

Responsibilities :

• Set-up, configuration and day-to-day administration of the ServiceNow platform including conducting changes to the platform e.g., overseeing integration with new systems
• Responsible for error identification and remediation and ensuring that system and database management conforms to policy and standards
• Provides support to end user, support teams and suppliers (including adding users) that are involved in IT Service Management
• Manages lifecycle of change of Software versions of ServiceNow, plans and implements upgrades and conversions
• Manages instance security including password standards, user / group access, access control rules and auditing​
• Monitors and maintains the agreed levels of availability, security, performance and operational capability of ServiceNow
• Day-to-day management of the product service backlog : actively limiting work in progress, removing blockers and prioritising the flow of work to ensure that the user need is paramount in all delivery
• Proactive identification and execution of platform enhancements to maximise value, inputting into roadmaps and continual improvement plans for the platform ‘Advanced’ automation including workflow and system integration
• Technical governance to ensure a seamless user experience that aligns with the platform design strategy. Responsible for technical documentation and compliance.

Key Requirements :