Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
We are looking for a skilled ServiceNow Developer with 8 to 10 years of experience to join our dynamic team. The ideal candidate will have a strong background in configuration, day-to-day administration, management and optimization of ServiceNow platform.
Responsibilities :
- Set-up, configuration and day-to-day administration of the ServiceNow platform including conducting changes to the platform e.g., overseeing integration with new systems
- Responsible for error identification and remediation and ensuring that system and database management conforms to policy and standards
- Provides support to end user, support teams and suppliers (including adding users) that are involved in IT Service Management
- Manages lifecycle of change of Software versions of ServiceNow, plans and implements upgrades and conversions
- Manages instance security including password standards, user / group access, access control rules and auditing
- Monitors and maintains the agreed levels of availability, security, performance and operational capability of ServiceNow
- Day-to-day management of the product service backlog : actively limiting work in progress, removing blockers and prioritising the flow of work to ensure that the user need is paramount in all delivery
- Proactive identification and execution of platform enhancements to maximise value, inputting into roadmaps and continual improvement plans for the platform ‘Advanced’ automation including workflow and system integration
- Technical governance to ensure a seamless user experience that aligns with the platform design strategy. Responsible for technical documentation and compliance.
Key Requirements :
Bachelor’s degree in Computer Science, Information Technology, or a related field.At least 5 years of experience as a ServiceNow AdministratorStrong knowledge of ServiceNow administration, configuration, and customization.Experience with scripting (JavaScript, Glide, REST / SOAP APIs).Understanding of ITSM and ITIL frameworks.ServiceNow Admin certificationKnowledge of Azure, Google Cloud, LDAP, SSO, and Active Directory integrations.Strong problem-solving, analytical, and communication skills.Experience with Agile or Scrum methodologies.