Specialist, Customer Happiness

Requirements

Qualifications & Experience

• Candidate must possess at least SPM / Diploma.
• At least 1-2 years of working experience in customer service is required for this position.
• Experiences in Customer Service or Call Center in a fast-paced environment
• Familiar with the F&B industry and having coffee knowledge is a plus point
• Willing to work on shifts, weekends and public holidays.
• Strong computer skills (e.g : Excel)
• Prior experience with Live Chat platforms (e.g : Zendesk, Salesforce, Freshchats, Intercom, etc)
• Computer literate and versed in working with numbers.
• Critical thinking and problem-solving skills
• Proficiency in English and Bahasa Malaysia (Mandarin is an added advantage)
• Respond to all enquiries from all official channels (e.g. Live Chat, emails, calls) and register all enquiries.
• Good team player, positive attitude, and eager to learn
• Detail-oriented, meticulous, able to work under pressure in a fast-paced environment
• Must be an assertive team player with high energy to work in a fast-paced environment.
• Demonstrates the appropriate level of skills to promote company products.
• Well-organized and detail-oriented and able to multitask
• Independent individual with strong decision-making skills
• Assist with other ad-hoc duties as and when required
• Ability to work with very minimal guidance or supervision and strong time management skills.

a Necessity, not a Luxury

Responsibilities

Objective

To assist Customer Happiness Senior in managing the team based on AM / PM shift and responsible for analyzing and planning overall customer service excellence, developing and reviewing process review and implementing customer service process review initiatives.

Position Responsibilities

Benefits

Skills

Customer Service CRM (Customer Relationship Management) Ticketing Customer Care Problem-Solving Skills E-Commerce

Important Information

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