Customer Service Executive

Responsibilities :

• Process consumables order and liaise with Logistics on consumables delivery matters.
• Handle call inquiries for service requests and checking of toner delivery status to ensure collection of empty toner carriage by liaising with customers and Logistics.
• Log in service calls into corporate system.
• Dispatch service calls to service representative.
• Ensure follow up, close call, and CI work orders in corporate system.
• Update current meter reading in corporate system for billing purpose and generate invoices to be sent out every month.
• Ensure completion of meter reading base every month, coordinate with technical department for problem meter cases, and submit monthly report of backlog machines and meter reading problem cases.

Requirements :