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CRM Developer, Manager

Tokio Marine Life InsuranceKuala Lumpur, Kuala Lumpur, Malaysia

1 day ago

Job description

Responsibilities

Plan, organize, manage and coaching a team
Monitor performance of BPM andCRMsystems
BAU support on troubleshooting, and enhance the existing web applications
Work independent, strong interpersonal skills with demonstrated ability to work and communicate with all levels of business users and management
Develops, analyze, and maintains applications based on a thorough understanding of user and procedure requirements
Involved in the new systems development and enhancement to support the business operations

Key Duties & Responsibilities

Must have detailed knowledge and experience in Software Development

Maintain test & production DynamicsCRM and BPM environments

Implement new developments and change requests based on business and IT need

Apply test and validation best practices with solutions deployment across Development, Configuration, User acceptance test, and Production CRM instances

Work in close collaboration with Business stakeholders on all aspects of the BPM and CRM customization

Support BPM and CRM end-users in their daily operations. Provide solutions to common entity access issues

Create documentation on case resolution in order to facilitate knowledge sharing with team members

Able to work independently, self-driven, proactive and initiative

Ability to work with multiple projects effectively within timeline

Work with teams across the business including, but not limited to, Internal Audit, IT teams, Compliance and Risk to ensure data security compliance

Requirements

Candidate must possess at least a bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science / Information Technology or equivalent

At least 6 years of working experience in the related field is required for this position and 3 years project experience in IT for software development

Good communication skills to liaise with stakeholders and adequate time management ensuring on-time delivery

Strong analytical and organizational skills, with excellent verbal and written communication capability

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Manager Manager • Kuala Lumpur, Kuala Lumpur, Malaysia

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