Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia

Overview

Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia. Remote role based in Malaysia.

What You’ll Do

• Build strong relationships with members by understanding their unique lifestyle needs and preferences
• Manage incoming requests via phone, email, or chat in a timely and professional manner
• Research and recommend tailored options that go above and beyond member expectations
• Offer proactive lifestyle suggestions to maximize member value
• Coordinate with internal and external partners to deliver seamless service
• Advocate for your members and help resolve any issues with empathy and ownership
• Translate or adapt responses as needed to ensure clear communication
• Deliver on deadlines while maintaining a customer-first mindset

What We Offer

About Ten Group

At Ten, our mission is simple : to become the most trusted service company in the world. We are a global leader in lifestyle management and concierge services, with 20+ global offices and a team of over 800 professionals. We combine technology with human expertise to deliver extraordinary experiences in travel, dining, entertainment, and luxury retail. We value a diverse and inclusive culture and look for people who are driven, service-minded, and eager to grow with us.

Join Us

If you’re ready to make a difference in people’s lives while building a rewarding career, apply today and discover what it’s like to be part of Ten’s growing APAC team.

Requirements

Additional Attributes

Flexibility

This is a full-time 40-hour-per-week role on a shift basis. The right candidate should be flexible to work between 10 : 00pm–7 : 00am local time, Monday to Sunday, including public holidays.

Please note : This is a remote role in Malaysia, and we require candidates with the right to work in Malaysia.

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