Technical Service - Admin, Executive

Salary Range MYR 3,000 - 3,999 City Bandar Sri Damansara Country Malaysia Job Description

To process customer’s order and key in Sales Order in SAP related to PO for spare parts and services. Feedback to customer on order delivery status as and when needed. To handle customer enquiries and complaints via phone calls, emails, and faxes. To ensure payment receipt upon or prior delivery for COD / Cash Basis customers. To prepare quotations for customers as and when required. To submit a quotation bid through the customer portal. To arrange delivery for the product and coordinate with Supply Chain on delivery arrangements under the responsibility of the department as and when required by customer / engineers / sales. To arrange reverse pick-up and coordinate with admin / Supply Chain on the arrival of goods for the reverse pick-up. Create new service calls in SAP for T&C, breakdowns, PPM, and in-house repair jobs. Update the CEC in SAP for new installations or terminations related to Purchase, RRP, Loan, GRN, and NCR cases. Update and close service calls in SAP, then proceed with invoicing and Delivery Order for billing purposes. To ensure continual compliance with ISO 9001 and GDPMD requirements for the department. Document filing timely according to standard procedure and maintain proper filing system of all documentation in the department. Conduct pre-stock take sessions and perform stock takes every six months. To monitor the inventory record of spare parts and charge out those used parts in SAP by issuing the Letter of Acknowledge (LOA) or Invoice and DO. To capture and manage the Service Contract details in SAP, and update the contract information in the Customer Equipment Card within the system. Responsible for in-house repair and follow up with engineer / supplier on the repairing status. Correspondence with forwarder, supplier, and customer to ensure smooth and efficient import and export shipment for Depot Repair Case. To monitor the return of acknowledge D / O and Service Report after returning the repaired unit. To monitor the inventory record of the measuring tools and spare parts. To arrange T&C appointment with customer and engineer and prepare the related documentation for the T&C. To provide monthly reports to internal / external stakeholders. To oversee the customer portal and upload invoices and delivery orders (DO) within the portal. Requirements

The minimum academic qualification required for this role is a diploma. Possess good communication skills and ability to liaise with authorities, consultants, auditors, and foreign manufacturers. Able to work independently. Computer literate, especially Microsoft Office. Basic understanding and knowledge of products, Sales & Service Tax (SST), E-invoicing & ISO Quality Management System & GDPMD. Understanding of daily operation flow. Good communication and presentation skills.

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