Customer Service Representative (Mandarin Speaking)

Job Description

Building Confidence in Every Transaction

Our client is a global leader in cryptocurrency exchange , offering secure, user-friendly services to millions worldwide. With a focus on innovation, education, and reliability, our client provides a platform where people can explore the future of finance with confidence. They value multilingual professionals who can create a seamless and engaging user experience in a fast-paced, tech-driven world.

Job Description

As a Customer Service Representative (Mandarin Speaking), you'll engage with customers via chat, email, or phone, troubleshoot technical issues, and provide expert guidance on cryptocurrency services—all while maintaining a professional, supportive tone and helping shape a world-class user experience.

Job Overview

Employment type : Full-Time

Shift : Shifting Schedule – Must be flexible to work during the day, afternoon, night, and weekends

Work setup : Permanent Work-from-Home

Your Daily Tasks

• Respond promptly and effectively to customer inquiries via various communication channels, including email, live chat, and phone.
• Assist customers with account-related issues, technical troubleshooting, and general inquiries about products and services.
• Provide accurate and helpful information regarding cryptocurrency trading, security measures, and account management procedures.
• Collaborate with internal teams to resolve escalated issues and ensure a seamless customer experience.
• Maintain thorough documentation of customer interactions and adhere to established service protocols and guidelines.
• Consistently strive to exceed performance targets and contribute to the overall success of the customer service team.

Requirements

The Qualifications We Seek

Benefits

Exciting Perks Await!

Who Are We

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 900 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.

Be part of Emapta's story – a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

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Requirements

The Qualifications We Seek Minimum educational requirement : High school diploma or equivalent Native-level proficiency in Mandarin (written and spoken) Good command of English (written and spoken) Minimum 1 year of customer service experience High level of integrity, responsibility, and attention to detail Excellent communication skills with the ability to explain complex concepts clearly Ability to work effectively in a fast-paced, high-pressure environment Flexible availability including nights and weekends Passion for customer service and a positive attitude toward the crypto industry Experience or interest in cryptocurrency is a strong advantage