Executive - Business & Corporate Banking (Client Services)-3

Executive - Business & Corporate Banking (Client Services)-3 page is loaded## Executive - Business & Corporate Banking (Client Services)-3locations : HLT-Hong Leong Towertime type : Full timeposted on : Posted 30+ Days Agojob requisition id : JR

• If you are looking to excel and make a difference, take a closer look at us…
• ## Overview : The Senior Executive, SR Service Request is responsible for the accurate and timely review, maintenance, and approval of service requests submitted by business banking customers through their business online banking profiles, ensuring productive handling.This role reports to the Manager - Group Operations (Alternative Channels - Service Request).Key Responsibilities and Accountabilities : Functional
• (job responsibilities)
• Review service request forms to ensure they are filled and signed according to standards set by the organization
• Process (review, maintain and approve) service requests according to standards set by the organization and within stipulated time frame.
• Proactively ensure all assigned tasks are completed within the agreed time frame by effective communications and collaborations with customers, managers, team members, and all other staff within the organization.
• Comply with rules, regulations and standards set by the organization and its governing bodies.Jobholder Requirements
• Malaysian citizen.Education / Qualification
• Degree / Diploma in any discipline.Experience / Requirements
• 2 years and above work experience in customer service operations / banking / finance / accounting positions.
• Proficient in basic MS Office functions.
• Working proficiency in business communication especially via email.
• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.
• About Hong Leong Bank
• We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
• We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
• Realise your full potential at Hong Leong Bank by applying now.
• Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.

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