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Reservation Executive

Reservation Executive

Beacon ResortPetaling Jaya, Selangor, Malaysia
17 days ago
Job description

Requirements

  • Proficient in Mandarin and English languages
  • Good customer service skills
  • Good problem-solving skills
  • Good product knowledge
  • Able to use MS office to prepare reports
  • Familiar with Social Media usage
  • Familiar with e-commerce

Responsibilities

  • Responds to all customer enquiries, explain the company's products to customers and assist customers in placing orders.
  • Deal with all enquiries regarding resort packages via the sales team, email, phone calls, and WhatsApp.
  • Attract potential customers by answering questions about products and services and suggesting information about other products and services.
  • Check room and hall availability and reserve dates as requested by the client via the Resort's booking systems.
  • Prepare quotations for individual, church, corporate and banquet events.
  • Issue pro forma invoices for order confirmation
  • Follows up on deposit payments and full balance payments
  • Respond to client complaints or feedback, discuss with your supervisor for more details, and assist your supervisor in arranging a post-mortem meeting whenever required.
  • Liaise with clients to obtain feedback after their stay / event and identify opportunities to cross-sell or up-sell our services.
  • Liaise with the marketing, hotel operations and sales teams to ensure customer orders are correctly booked and services are successfully delivered.
  • Carry out other duties as assigned by your manager
  • Benefits

  • Inpatient & Outpatient Benefit
  • Yearly dental subsidy
  • Insurance Coverage
  • Annual Health Screening
  • Staff Welfare on Marriage / Childbirth / Bevearement
  • Staff discount on all subsidiary products i.e Beacon Mart, Radiant Code & Etc
  • Skills

    Customer Service Communication

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    Executive • Petaling Jaya, Selangor, Malaysia