Support Engineer (L3)

Job Title :  Senior L3 Support Engineer - SWIFT Applications

Experience Level :  Senior (5-10 years)

Location :  Kuala Lumpur, Malaysia

Job Summary :

We are looking for a Senior L3 Support Engineer with deep expertise in SWIFT Solutions (AMH / AMG / SAG) to provide production support and maintenance in a secure and high-compliance environment. The ideal candidate will have experience in Oracle Database, a strong understanding of financial message formats such as MTxxx and ISO20022, and be familiar with audit and security best practices.

Key Responsibilities

• Provide Level 3 support for SWIFT applications (AMH / AMG / SAG) in a 24 / 7 mission-critical financial environment.
• Perform root cause analysis, incident resolution, and environment management for production systems.
• Ensure compliance with security policies including encryption, two-factor / multi-factor authentication, and audit readiness.
• Collaborate with infrastructure, security, and development teams to ensure smooth operations and deployments.
• Monitor system performance and support disaster recovery procedures as required.
• Maintain detailed documentation of system configurations, procedures, and incident resolutions.

If interested, kindly share your updated CV with the below details.

Skills Required

L3 Support, Swift, Production Support, Application Support