Aftersales Service Senior Specialist/SupervisorCHANGAN Thailand • Kuala Lumpur, Kuala Lumpur, Malaysia
Aftersales Service Senior Specialist / Supervisor
CHANGAN Thailand • Kuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job descriptionManage the end-to‑end process of after-sales spare parts and accessories, from ordering to execution, to secure timely supply and optimize operational performance. Monitor and analyze spare parts inventory turnover at general distributors, providing actionable recommendations to reduce holding costs, improve availability, and increase customer satisfaction. Bachelor's degree or above in Engineering (Vehicle / Mechanical / Automation or related). At least 5 years of relevant work experience; experience in automotive after‑sales service management is preferred. Skilled in market analysis, new energy product maintenance, and office software (Tableau a plus). Strong English communication; Chinese language ability is an advantage. Adaptable, with good teamwork and interpersonal skills. Mid‑Senior level Full‑time Customer Service Motor Vehicle Manufacturing
Direct message the job poster from CHANGAN Thailand
Responsibilities
1. Quality Assurance, After-Sales, and Training
- Lead negotiations of after-sales service agreements in the market to ensure service quality, cost-effectiveness, and customer satisfaction.
- Oversee warranty parts handling, audits, and technical / service training programs to strengthen distributor capabilities and improve service efficiency.
- Partner with general distributors to monitor, analyze, and report product quality issues, providing timely feedback and driving continuous product improvement.
- Coordinate and resolve after-sales service claims between regional headquarters and distributors, ensuring prompt resolution and minimizing customer complaints.
2. Spare Parts Sales and Management
Requirements
Seniority level
Employment type
Job function
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Senior Service • Kuala Lumpur, Kuala Lumpur, Malaysia
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