Manager, Travel Services & ProductsMalaysia Airlines • Kuala Lumpur, Kuala Lumpur, Malaysia

Manager, Travel Services & Products

Malaysia Airlines • Kuala Lumpur, Kuala Lumpur, Malaysia

1 day ago

Job description

Manager, Travel Services & Products – Lead a team to curate and onboard strategic travel‑related products and merchants into the airline’s travel services ecosystem. The role ensures a diverse, high‑quality, commercially viable range of services—including ground transportation, tours, activities, travel insurance, and other ancillary products—that enhance the customer journey and drive ancillary revenue. As the primary decision‑maker in merchant selection and partnership management, the Manager identifies opportunities, negotiates agreements, and oversees seamless integration of travel services while optimizing commercial performance, customer experience, and operational efficiency.

Product & Merchant Selection

Lead the team in identifying, evaluating, and securing partnerships with merchants that align with the airline's travel services strategy.
Ensure a diverse and high‑quality portfolio of products and services for customers.

Commercial & Revenue Growth

Develop partnership models to drive ancillary revenue, ensure competitive pricing, and maximize profitability.

Monitor performance and adjust strategies to meet revenue goals.

Vendor & Relationship Management

Build and maintain strong partnerships with merchants, ensuring ongoing performance monitoring and service quality.

Act as the primary point of contact, resolving issues and ensuring collaboration.

Customer‑Centric Approach

Curate a relevant product portfolio based on market trends and customer needs; continuously evaluate and refine offerings to stay ahead of competitors and meet traveler demands.

Integration & Execution

Collaborate with internal teams to integrate new services seamlessly into the airline’s platforms.

Ensure smooth product execution across digital channels and operational workflows.

Team Leadership & Strategy

Lead and mentor the team to execute the travel services roadmap and align with business objectives.

Foster a collaborative culture, set performance targets, and ensure team success.

Qualifications

Degree in Finance, Business Administration, Engineering, or related discipline.

Minimum 6 years of working experience.

Areas Of Experience

Product Development

Marketing

E‑commerce

Commercial

Business Development

Customer Experience Partnerships

Personality Traits

Excellent English communication skills, both oral and written.

Basic business acumen on travel and e‑commerce programs.

Strong analytical background and ability to extract, interpret, analyse and study data, insights or trends from multiple sources.

Strong technical skills (e.g., Microsoft Excel & PowerPoint); knowledge in Microsoft Power BI will be an added value.

Strong communication and negotiation skills (written, verbal, presentation and facilitation).

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industry

Airlines and Aviation

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Product Manager • Kuala Lumpur, Kuala Lumpur, Malaysia