CS - Customer Service Associate (MENA Region) - Arabic Speaker | based in MY

CS - Customer Service Associate (MENA Region) - Arabic Speaker (Kuala Lumpur, Malaysia)

Zeal Group Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Customer Service Associate (Arabic Speaker) based in Kuala Lumpur, Malaysia to handle DUBAI Clients and Customers.

About Zeal Group

Zeal Group is an award‑winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and our Global Hub for Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group is the supportive function that helps our clients with products / services. Our goal is to provide a seamless customer experience and continuously improve.

What you will be doing

• Perform tele‑sales and outbound calling activities
• Provide responses to all customer enquiries (online chats, emails and calls) in a timely and accurate manner
• Adhere to key performance metrics and contribute as a strong team player by going the extra miles
• Follow SOPs / manuscripts when performing daily tasks
• Escalate to team leader when detecting gaps or shortcomings in existing processes
• Highlight top enquiries from customers and common issues for the day
• Stay up‑to‑date on training and updates on changes to processes, systems, campaigns
• Escalate issues that require resolution which may indicate a larger underlying problem
• Manage customer expectations and explore win‑win solutions for customers and ZFX with the Team Leader
• Attend and participate in daily huddles to discuss key highlights, updates, successes and learning points
• Deliver a good customer experience on every interaction with clients
• Embrace ZFX core values and embed them into day‑to‑day tasks when serving clients and dealing with internal stakeholders

Requirements

Experience & Skills

Benefits

Interview Process

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service

Industries

Non‑profit Organizations and Primary and Secondary Education

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