System Support Technician

About us :

Xtrike Robotics Sdn Bhd operates under Continuity Success Consulting Sdn Bhd, specializing in delivering cutting-edge robotic solutions to businesses across Malaysia. As one of the pioneer dealers for the Pudu Robotics brand in Malaysia, we bring world-class robotic technology to local industries.

Backed by a team of highly trained experts and experienced professionals, we offer a comprehensive range of products and services in robotic solutions, designed to enhance operational efficiency and transform the way businesses operate.

Position Overview :

We're thrilled to extend an invitation to dynamic individuals to join our team as Robotics Support Specialists. This entry-level position is ideal for recent graduates or those seeking to embark on a career in the technology industry. We offer comprehensive training to arm you with the essential skills and knowledge needed to excel in this role and contribute to our mission of reshaping the robotics landscape in Malaysia. The ideal candidate will maintain, troubleshoot, repair, and optimize robotic systems. Candidates from Penang are encouraged to apply, as we are expanding our operations to Penang. If you possess a passion for technology and are eager to launch your career in a vibrant industry, we're eager to hear from you

Responsibilities :

• Provide comprehensive technical support to clients utilizing our robotics solutions through various channels including phone, email, or face-to-face interactions.
• Assist in the installation, setup, and regular maintenance of robotics solutions at client premises.
• Diagnose and troubleshoot hardware and software issues, encompassing network connectivity problems and configuration discrepancies.
• Collaborate closely with senior support personnel to escalate and effectively resolve intricate technical challenges within specified timelines.
• Conduct training sessions for clients to ensure proficient utilization and upkeep of our robotics solutions.
• Maintain meticulous documentation of support interactions, meticulously recording client issues and their corresponding resolutions.
• Remain abreast of industry developments and emerging best practices in robotics technology to offer informed support and guidance.

Qualifications :

Benefits and cool perks :