Regional Aftersales Manager

Talent Acquisition (Automotive | Electric Vehicles)

Job Responsibilities :

• Establish service-related targets, policies, and procedures to ensure new dealer can runs operation smoothly before dealer outlet opening dateline by benchmarking competitor and making improvement from the current market condition.
• Ensure that Service Facility and workshop standards are implemented and well maintained according to the guideline given by conducting audit and or monthly visit to the workshop on regular basis (visit frequency according to the dealer condition)
• Support dealer improvement in all areas by conducting analysis, review, and coaching session of the dealer’s key performance indicators on a regular basis (daily / weekly / monthly as appropriate).
• Ensure exceptional dealer / customer experiences by addressing and resolving dealer / customer concerns promptly and professionally.
• Develop and execute preventive maintenance programs for the EV fleet to minimize breakdowns and enhance vehicle reliability.
• Collaborate with engineering teams to provide insights for continuous product improvement based on service data.
• Conduct regular training sessions to keep the team updated on the latest EV technologies and service procedures.
• Report performance results to the Management to ensure the target is on track on monthly basis by submitting Monthly Performance Report.
• Monitor warranty, goodwill cases, quality control inspections, buy-back reports, and complaints to ensure the resolution of the cases are in manageable condition by review and discuss on regular basis accordingly.

Job Requirements :

Please be informed that only shortlisted candidates will be notified.

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