Lead Technical Author

Overview

Lead Technical Author role at Talent Switch Sdn Bhd .

Opportunity to influence documentation strategy and execution for a SaaS company, focusing on next-generation technologies including generative AI.

Responsibilities

• Lead the investigation, evaluation and implementation of next generation technologies, especially generative AI, to help drive productivity and quality gains in technical authoring.
• Define and execute the documentation strategy, standards, and vision for the technical authoring function in line with our SaaS development release cadence.
• Manage a team of technical authors, supporting development, coaching, and resource planning.
• Own and evolve content management systems (e.g., Madcap Flare), publishing workflows, and CI / CD pipeline integration.
• Ensure consistency, clarity, and usability of content across the product suite through quality assurance and review processes.
• Develop templates, reusable components, and scalable practices to support content re-use and efficiency.
• Monitor and act on documentation feedback, usage analytics, and support insights to improve quality and discoverability.
• Champion user-centered content design and accessibility standards.
• Contribute to cross-functional initiatives around onboarding, support, and customer success enablement.

Qualifications / Requirements

Skills

Seniority level

Employment type

Job function

Industries

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