Automation Engineer (IT DevOps)

Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world’s most prestigious and demanding clients. We focus on the professional and financial services sectors, including private equity, venture capital, and legal firms – including some of the UK’s top ten law firms.

We are a Microsoft Gold Partner with four Solutions Partner Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited.

We’re a pioneering and innovative organisation; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. And it’s through this success that we are now looking to evolve our global managed services function with additional roles in Kuala Lumpur.

About the Role

We are looking for a curious, hands‑on Automation Engineer to join our Managed Services Team in Kuala Lumpur. Our automation and RPA platform of choice is Rewst : you will convert manual MSP runbooks into reliable, well‑documented workflows that save time, improve quality, and scale our services. This role suits someone from an MSP background (IT Service Desk / Wintel) with strong PowerShell and Jinja templating skills (and / or Python), eager to apply low‑code automation and modern DevOps practices.

Office hours

Standard Kuala Lumpur business hours. Occasional after‑hours or weekend work may be required for planned change windows, incident response, or releases (TOIL / OT as applicable).

Location

Kuala Lumpur, Malaysia.

Responsibilities

• Work with stakeholders to scope repetitive processes and gather clear requirements and acceptance criteria.
• Design and build automated workflows in Rewst, promoting reusability through shared, DRY functions and actions.
• Maintain and update existing Rewst workflows and associated documentation to ensure reliability, compliance, and continuous improvement.
• Work closely with the Managed Services Team to gather feedback, understand operational pain points, and iteratively improve automations based on real‑world usage.
• Implement robust error handling, logging, and rollback paths; ensure automations are idempotent and change‑controlled.
• Test thoroughly (including dry‑run where applicable) and safely promote changes through environments using Git‑based reviews.
• Monitor runs, troubleshoot incidents, and keep automations current with platform / tooling changes.
• Produce concise documentation and runbooks; provide basic enablement to colleagues who interact with forms and workflows.
• Track and report performance (success rate, retries / MTTR, and hours saved) to demonstrate value delivered.

Skills and experience

Must have :

Nice to have :

About the person

Why work at Doherty?

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